Shipping policy

Shipping destinations and rates

Checkout currently offers delivery to United States addresses. Standard Shipping costs $3.99 when the eligible cart value is under $50. Free Standard Shipping is available at $50 or more. Express Shipping is $15 when selected at checkout. The rate and any applicable tax are shown before you place the order.

Order processing and carrier transit times can vary. Any delivery date shown at checkout or by a carrier is an estimate, not the date when laboratory results will be ready. If a destination is not available, checkout will not offer a shipping method for that address.

Returning a sample and receiving results

After receiving your kit, activate it and follow the included instructions for collecting and mailing the cheek-swab sample. Use the return materials supplied with the kit where applicable. Outbound order shipping and the return of a test sample are separate steps.

After the laboratory receives the sample, Breed ID and Breed + Health results typically take about 2–4 weeks. Age Test results may take up to 5 weeks. These are estimates and do not include the time needed to mail the sample to the laboratory.

For a missing or damaged shipment, contact us through the Contact Us page with your order number.