Refund policy

DNA and Age Test kits

Unused test kits in good condition may be returned within 60 days of purchase. To start a return, use our Contact Us page and include your order number. Please wait for return instructions before mailing a kit. A kit that has been used to collect a sample is not eligible for an ordinary unused-kit return.

We review returned kits after receipt. An approved refund is issued to the original payment method for the amount actually paid for the returned item, including any product discount that applied. Original outbound shipping charges are not refunded unless we sent an incorrect or damaged item or applicable law requires otherwise. Your payment provider determines when the credit appears.

Damaged items and failed samples

If a kit arrives damaged or the wrong item was delivered, contact us promptly and include a photo where possible. If a collected sample cannot be analyzed, contact us before discarding the kit so we can help coordinate the testing provider's replacement or resolution process.

Completed laboratory testing and results are not unused products and are not covered by the ordinary unused-kit return window. This policy does not limit rights that apply under consumer law.